Bajra AI

Your AI agentpicks upevery call.

live voice · grounded · handoff-ready

Bajra AI answers customer calls in real time - an AI agent grounded in your knowledge base, on the line in seconds, with a clean handoff to a human when judgement is needed. Voice and web chat run on it today, with WhatsApp, Instagram and Messenger support rolling out.

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incoming · voice
rec
AS

Anjali Sharma

+977 984 ·· 21 · kathmandu, np

Ringing
Bajra AI · auto-pickup5s
Bajra AI is picking up
<3s
Avg reply
24/7
always on
100%
calls transcribed
2
channels live

Capability surface

Seven primitives,
seven surfaces.

Every primitive in Bajra AI is a real product surface - built around the daily workflow, not a marketing bullet. Inbox, knowledge, voice, handoff, tickets, teams, outbound: scroll to see each one in its native form.

01 / VOICE

Real-time voice agent.

Your AI agent answers real phone calls. Callers dial your number and the agent picks up in seconds - sub-3s turn-taking, live transcript, interruption handling, and clean mute / transfer / end controls when a human takes over.

  • -Answers real inbound phone calls - sub-3s turn-taking
  • -Streaming STT and TTS with full barge-in support
  • -Live caller transcript with confidence scores
  • -Mute, transfer, end-call controls match the AI agent surface
<3s response/explore inbound voice
live transcript · 02:14recording
  • 00:08/caller

    I want to upgrade my plan today.

  • 00:10/Bajra AI · conf 0.94

    Got it. You’re on Pro now - looking at Enterprise?

  • 00:24/caller

    Yes. What’s the price difference?

02 / AI · RAG

Grounded in your knowledge.

Replies aren’t generic - they’re retrieved from documents you control. Upload PDFs, paste markdown, paste URLs. The agent cites the source it answered from.

  • -PDF, markdown, plain-text, and URL ingestion
  • -Chunked, embedded, and retrieved on demand (RAG)
  • -System prompt you edit live - policy and tone in one place
  • -Every answer carries a citation back to the source paragraph
8000-char prompt · live edit/see retrieval in action
knowledge · retrieval3 indexed
  • shipping-policy.pdf
    indexed · 12 chunks
    87 kb
  • refund-faq.md
    indexed · 8 chunks
    14 kb
  • enterprise-tos.pdf
    indexed · 23 chunks
    121 kb
used in answer · query 14:02:13

“Refunds initiated within 30 days; ground shipping is 4–6 business days for the EU region…”

shipping-policy.pdf/§3.2 · chunk #4

03 / HANDOFF

Clean human pickup.

When the AI defers, your team gets the full transcript pre-populated. No re-typing, no context loss. The customer doesn’t even notice the seam.

  • -Confidence-driven escalation rules in the system prompt
  • -Pending transfers land in the Call queue with caller summary
  • -Full transcript pre-populates on accept - start typing instantly
  • -Routing rules per priority, channel, or topic
38s avg pickup/see the escalation flow
handoff · ticket #7012open
14:02:49/Bajra AI · conf 0.42

Escalating to a human agent with full context - please hold one moment.

routed · maya p. · billing · 38s pickup
14:03:21/maya · agent

Hi, this is Maya from Bajra AI. I’ve reviewed the photos and I’m initiating a refund + reship right now.

04 / TICKETS

Promote · prioritize · resolve.

When a thread needs follow-up, promote it to a ticket. Priority labels, comments, assignees, and a timeline of every change - bot or human.

  • -Convert any conversation into a tracked ticket in one click
  • -Configurable priority labels - Low / Medium / High / Critical
  • -Comment timeline with attribution, mentions, and timestamps
  • -Filter by assignee, priority, status across the org
0 dropped follow-ups/browse tickets
ticket #7012highopen

Damaged delivery - refund + reship

assignee / maya p.
created / 14:02
channel / wa voice
updated / 14:08
14:03/maya p. · comment

Reviewed photos. Refund + reship processing now.

14:02/ai · system

Original conversation transcript attached to ticket.

05 / OUTBOUND

Outbound voice campaigns.

Reach customers proactively. The agent dials out for reminders, renewals, payment nudges, and CSAT surveys - every call transcribed live, scored for confidence, and handed to a human the moment intent shifts.

  • -Schedule campaigns - reminders, renewals, payment nudges, CSAT surveys
  • -Your knowledge base and system prompt drive every outbound script
  • -Concurrent dials with live transcript and confidence scores on each
  • -Auto-escalates to a human the moment intent shifts
scheduled · concurrent dials/explore outbound voice
outbound · campaign12 / 40 dialed
  • Sita Gurung+977·984·••·21
    delivery reminder
    connected
  • Aarav Sharma+977·981·••·07
    renewal follow-up
    dialing
  • Priya Karki+977·986·••·54
    CSAT survey
    completed
  • Bibek Thapa+977·980·••·33
    payment reminder
    queued
auto-dial · live transcript<3s avg connect

06 / TEAMS

Multi-tenant by construction.

Multiple organizations per account. Per-org knowledge, members, and priorities. Switch between them from your profile menu - full isolation, zero leakage.

  • -N organizations per account, fully isolated state per org
  • -Role-based members - owner, admin, agent
  • -Per-org knowledge and priorities, no cross-tenant access
  • -Email invites with one-click join and member status indicators
n orgs · isolated/configure your team
org · delta support3 / 5 seats
  • MP
    Maya P.
    maya@delta.io
    owneractive
  • PS
    Priya S.
    priya@delta.io
    agentactive
  • BK
    Bibek K.
    bibek@delta.io
    adminidle 2m
+ invite teammate

07 / INBOX

Omni-channel inbox.

Every customer thread lands in one searchable list. Voice and web chat are live today; WhatsApp, Instagram, and Messenger roll out as Meta approval lands. Channel filters, unified identity, and a full transcript view per conversation.

  • -Voice and web chat in one queue today, with channel-coloured indicator dots
  • -WhatsApp, Instagram & Messenger rolling out as Meta approval lands
  • -Filter chips - All / Voice / Chat / Unread - plus full-text search
  • -Unified customer identity across channel switches and rebounds
2 live · meta coming soon/see in the dashboard
live · 47 threadsqueue · 04
  • Sita Gurung

    Track order 4821 - courier photo looks tampered.

    14:022
  • @mira_loop

    Do you ship to Pokhara? I’m a wholesale buyer.

    14:011
  • Aarav Sharma

    Need help upgrading my plan - routed to AI.

    13:58ai
  • Priya Karki

    Comment on enterprise post - pricing question.

    13:54ai
allvoicechatunread

Live demo · text-to-speech

Type in Nepali,
hear it speak.

This is the same neural voice that answers your calls. Type any Nepali sentence and our model reads it aloud - synthesized on the spot, no recordings.

Powered by Bajra AI's Nepali speech model.

synthesizer/nepali tts
ready
NE
0 characters·Try a sample

Workflow

From first ping to
resolution.

The AI handles routine. The handoff is clean. Your team only shows up for the conversations that actually need a person - with the full thread already in front of them.

  1. I.Customer reaches out on any channel.
  2. II.AI answers with retrieval-grounded context.
  3. III.Human picks up the moment AI defers.
transcript/ticket #7012
open
  1. 14:02:11
    system

    WhatsApp · session opened · +977·984·••·21

  2. 14:02:11
    customer

    Hi - my package shows delivered but it's not here.

  3. 14:02:12
    Bajra AI

    Hi! I see order #4821, marked delivered 14:01 today. Could you check with neighbours and the porch first?

  4. 14:02:48
    customer

    Already did. Box looks tampered in the courier photo.

  5. 14:02:49
    Bajra AI

    Thanks for confirming. I'm escalating to a human agent with the full context - please hold one moment.

    confidence 0.42 / handoff
  6. 14:02:50
    system

    ESCALATION · ticket #7012 · routed to Maya P.

  7. 14:03:21
    maya · agent

    Hi, this is Maya from Bajra AI. I've reviewed the photos and I'm initiating a refund + reship right now.

resolved · refund + reship
handoff time 38s

Manifesto

Build a desk that listens, answers, and knows when to step aside.
Bajra AI · principle 01/AI handles the routine. Humans make the call.

Ship it

Stand up your AI customer desk this week.

Create an organization, drop in your knowledge, connect a channel. The AI picks up immediately - your team takes over when it counts.

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· built for enterprise teams · onboarding support included